- Only 11% are satisfied with Stan Kroenke's ownership of Arsenal
- 92% think Arsenal should give a fuller description of the services KSE perform in return for a consultancy payment of £3m
- 74% back Alisher Usmanov being offered a seat on the Arsenal Board
- 87% think that changes are needed in the Arsenal Boardroom, including more football experience
- 29% are satisfied with Arsenal's football performance in recent seasons with 53% being dissatisfied (18% were neither)
- 92% think Arsenal should put more resources into improving the Ticket Exchange and introduce home credits so there are less empty seats.
- Only 12% think Arsenal do enough to support a good atmosphere at home games
- Only 19% are satisfied that ticket prices at the Emirates stadium are good value for money
- 84% of AST members agree that Arsene Wenger is the right person to manage Arsenal Football Club (10% disagree and 6% have no view)
- 76% of AST members are satisfied with Arsenal's football performance in recent seasons (10% not satisfied and 14% neither satisfied nor dissatisfied)
- 96% of AST members think it is important that Arsenal continues to have individual supporter shareholders involved in its ownership structure
- 83% of AST members think it is important that Arsenal retains its status as a company listed on the stock exchange with obligations towards financial transparency and accountability to shareholders
- 88% of AST members support the introduction of home credits that rewards people for making sure their seat is used (or put into ticket exchange) to ensure the ground is fuller on match-days
- 73% of AST members would be more likely to use the ticket exchange if it worked closer to kick-off and had an app made for use on smartphones
- 76% are optimistic about Arsenal's prospects over the next five seasons (14% pessimistic) with 51% satisfied with Arsenal's football performance in recent seasons (31% not satisfied)
- 94% want the increased revenue from broadcasting and commercial deals to help with more affordable pricing at the Emirates and 86% were against this season's ticket price increase
- 90% say Stan Kroenke has not done enough to explain his vision for Arsenal and 81% believe he should honour his commitment to meet Arsenal fans
- 95% think it is important Arsenal continues to have individual supporters involved in the Club's ownership structure and 93% wanted Stan Kroenke to support the Fanshare Scheme
- 68% thought the atmosphere at the Emirates was better last season
- 72% Support Safe standing being introduced (20% against) and 53% were against the FA Commission proposal to introduce B teams in the lower league structure (33% for)
Fans back Wenger to continue as Arsenal manager - but believe he has too much control over transfer fees and wage bill
- 80% of Fans who expressed an opinion supported Arsène Wenger continuing as Arsenal's manager, but most also say he has too much responsibility for the transfer fees the club pays and do not believe the 'socialist' wage policy he champions remains effective
- AST members also say there is no rush to make a decision on Wenger's next contract and this should be reviewed by the club during the season 2013/2014
- Overwhelming call for new appointments to be made to the Arsenal Boardroom, including support for Wenger to join the Board at some stage
- Vast majority of AST members want Stan Kroenke to explain his vision for Arsenal and support the Arsenal Fanshare Scheme
The AST Membership Survey 2013 is an important tool in forming the AST's policy positions and communicating the views of our members to Arsenal. This year we received 643 responses, the largest ever, representing a diverse spread of Arsenal Supporters including shareholders, overseas supporters, season ticket holders, silver and red members, and Arsenal Fanshare members.
The AST will once again forward the results of the survey to Ivan Gazidis and new Club Chairman Sir Chips Keswick.
The AST Board also reviews the results and will use them to inform the policies and positions it adopts during the forthcoming season to represent its membership.
Glyn Taylor, AST Chairman, said:
"Our members have given their clear support to Arsène Wenger continuing as Arsenal's manager. They are also content for him to enter the next season without a new contract signed with 75% saying the right time to review his position is in 2014.
"However AST members have also made it clear that they believe that Wenger wields too much responsibility over the transfer fees paid by Arsenal and feel that the 'socialist' wage policy he champions is no longer effective. The AST was encouraged to hear Ivan Gazidis confirm recently that this approach would evolve and we urge him to take more direct control of the financial side of transfer activity at Arsenal and ensure the significant cash reserves Arsenal have to strengthen the team get spent this summer.
"The AST recently commissioned two independent reports looking at how Arsenal could strengthen their Boardroom and corporate governance. 93% of our members believe new appointments are needed to the club's Board and we urge Arsenal to review these reports as part of their thinking in doing that. The Arsenal Board needs some dynamic younger members and greater diversity so that it represents the club's playing personnel and supporters.
"There is also a need to bring more senior football managerial experience into the club hierarchy, and it was instructive to see that 80% support Arsène Wenger joining the Board at some stage in the future.
"Once again AST members reiterated their concerns about Stan Kroenke's ownership of the club with only 11% being satisfied with how he has managed Arsenal and 94% saying he has not done enough to explain his vision.
"During his takeover Stan Kroenke made commitments to meet with supporters and supporters groups which he has since not kept. The AST once again urges him to engage with fans as part of a process of strengthening dialogue and understanding of supporters views to help make Arsenal a stronger club.
"The full survey covers a range of issues and I urge all our members and supporters more generally to study it carefully".
- Arsenal Fans Rally behind Arsène Wenger
- Backing for the current business model alongside calls for Arsenal to review options for a sustainable equity injection into the Club and engagement with Red and White Holdings (Alisher Usmanov)
- Overwhelming support for Stan Kroenke making it a priority to support the contribution supporter ownership can make to Arsenal through the Arsenal Fanshare scheme and explain in more detail his Vision for Arsenal Football Club
The Annual AST Survey is an important tool in forming the AST's policy positions and communicating to Arsenal the views of our members. The AST will once again forward the results of the survey to Ivan Gazidis who in the past has circulated them to the Club's Board. The AST is also meeting Ivan Gazidis on Friday when it will discuss the feedback from these results and the views of our members from Monday night's meeting.
This year the AST largely collected responses through an on-line survey tool and this saw a significant increase in the number of responses. Questionnaires were sent to 1067 AST members with 636 responses received representing 60% of the membership. The responses represent a diverse spread of Arsenal supporters including shareholders, overseas supporters, season ticket holders, red members, and Arsenal Fanshare members.
The AST Board will use the results to construct the policies it adopts as it continues to represent its membership.
The survey was completed by 382 members of the AST, including shareholders, Arsenal Fanshare members, season ticket holders, red members and overseas supporters. It gives all AST members a direct opportunity to have their say on key issues at Arsenal, including the new ownership arrangements under Stan Kroenke, governance, football performance, ticketing and future strategy.
The survey is the major independent review of Arsenal fans undertaken. Arsenal chief executive Ivan Gazidis has welcomed the survey and circulated it for review within Arsenal and to the club's Board members.
The AST uses the survey responses to assist us in developing our policies and to ensure that all opinions from our members are taken into consideration. The survey covers the statistical response to the questions posed and all additional written feedback. It represents an authoritative portrait of the views of Arsenal supporters in summer 2011.
The AST has met with Arsenal executives to discuss the survey's results.
Click to view a full copy of the 2011 AST membership survey, including written comments:
An executive summary of just the statistical results of the survey is also available:
The survey has 18 questions and gives all of the AST's members a direct opportunity to have their say on key issues at Arsenal including Arsenal's new ownership arrangements under Stan Kroenke, governance, football performance, ticketing and future strategy.